ProStores 9.2 FAQ

9.2 Release Notes
PayPal Website Payments Standard Enhancements
Logo Generator Enhancement
Retiring of Store Themes
Security Enhancements

9.2 Release Notes
 

Where can one learn more about what’s new in version 9.2
Details about changes with the latest release are available by navigating to the “What’s new” section on the lower right section of the home page in store administration.  Click on the “What’s new for 9.2” link to view the release notes.

PayPal Website Payments Standard Enhancements

Why are line item details not included in some transactions?
Invoices that include negative line items (i.e. store credit or flat $ promotion discount) will not support the new functionality.  Those invoices will include the summary amounts as with previous versions.

Will these changes affect how PayPal Express Checkout and PayPal Website Payments Pro function?
The enhancements do not change or affect the current PayPal EC or PayPal Pro functionality.


Logo Generator Enhancement

Where does one find the new logo generator tool?
From store administration, navigate to Store Design > Design Settings > Logo > Change > click the “create one in minutes” link

Is there size limit for the generated image in a logo?
The maximum size of generated images will have a max width of 1024 and a max height of 768.

What image file formats are supported?
The logo generator supports the following image file formats:
jpg, .gif, .png, .bmp


Store Themes Retiring

Which themes have been retired?
These themes have been retired with v9.2:

laundry
ledger
legal
liberty
livingroom
lunar
mail
martini
medicine
monster
moxy
musicstore
patio
petzone
photography
piano
pottery
powder
roadwork
rockclimbing
rooster
saintpatty
sheetmusic
slinky
southwest
sportswatch
stamps
supply
sushi
teenage
tennis
thanksgiving
tools
travel
vineyard
vintage
walk
watches
wedding
western
winecountry
wireless

Can I continue to use a theme even if has been retired?
You may continue to use this theme even after it is retired. You may also continue to utilize the "Revert to Baseline" and "Revert to Original Version" Page Template Manager features once the theme is retired.

We strongly recommend, however, that you save a copy of the store version utilizing a retired theme before making any edits. See the ProStores Knowledge Base for details on making a copy of a store version. The copied store version will prevent accidental loss of the retired theme when performing store design edits in the future. If you overwrite the store version utilizing a retired theme with a new theme, you will not be able to go back to the previously used retired theme. Do not change a store theme from a retired theme to a new theme unless you are certain you never plan to use it again. Retired themes are no longer available for selection in the Store Design Hub.

Security Enhancements – Visa Payment Application Best Practices (PABP) updates

Why do secondary users see messages about expired passwords?
ProStores modified secondary user account requirements to become compliant to the Visa Payment Application Best Practices (PABP) V1.4.  Secondary users (users added through Store Administration > Store Settings > Users) now need to change their password every ninety (90) days. 

What are the password requirements for secondary users?
Secondary users now have the following requirements for their passwords:

  • Seven character minimum length
  • Alphabetic and numeric characters required in password
  • Password must change every 90 days
  • Four previous passwords cannot be reused
  • Account locked after six invalid login attempts for 30 minutes or until reset by main user

How do you change or reset a password for a secondary user?
Primary users (original ProStores user profile) can add and edit secondary user profiles.  Navigate to Store Administration > Store Settings > Users to update secondary user profiles and passwords.

Why do I need to keep logging in to access store administration?
ProStores modified secondary user account requirements to become compliant to the Visa Payment Application Best Practices (PABP) V1.4.  Secondary users (users added through Store Administration > Store Settings > Users) need to login after 15 minutes of inactivity. 

How does a merchant configure their store to be PCI compliant?
The responsibility for PCI compliance does not stop with ProStores, or with the payment processing system you chose to use.  PCI compliance is the responsibility of anyone and everyone who is collecting, transmitting and/or storing credit card information.  Merchants are responsible for conducting and managing their business in a PCI compliant manner.  The ProStores PABP Implementation Guide for Store Administration is available to assist merchants.  This document details the various settings, controls and steps a merchant should take to ensure PCI compliance.

Download the ProStores PABP Implementation Guide for Store Administration at:
http://www.prostores.com/learningcenter/ProStoresPABPGuide.pdf

Where can one learn more and ask questions about PCI and/or PABP certification and compliance?
Additional information regarding PCI and PABP is available in this thread on the ProStores discussion board:

Have PCI & PABP questions? Ask the experts! PSC & ProStores to answer your questions

Security experts from ProStores and PSC participate in the discussion regularly.